We aim to print and ship orders within 10-15 working days from the end of the campaign. During peak times, this may extend to 20-25 working days.
- UK Standard – £3.95
- UK Tracked – £5.95
- International Tracked – From £9.50 to £11.00
Additional garments from the same campaign cost £1.50 extra for UK deliveries and £2.00 extra for international deliveries.
For international orders, we recommend choosing tracked shipping for peace of mind.
Customs & Import Fees
For international orders, customs charges are not included at checkout. Any applicable fees will need to be paid upon arrival, as per your local postal service's regulations.
Each Duty Calls T-shirt is made-to-order as part of our pre-sale campaign, which means we only produce what is needed to reduce waste and ensure sustainability. As a result, we do not accept returns or exchanges unless the item is faulty or damaged upon arrival.
If you receive a defective or incorrect item, please contact us within 7 days of delivery at print@ottohouse.co.uk with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Once we verify the issue, we will arrange for a replacement or refund as appropriate.
Please check the size guide carefully before placing your order, as we cannot process returns for incorrect size selection.
Thank you for supporting a sustainable, limited-run campaign!